The basis of every towing package - and the first thing to select - is the hitch.
Before you begin the hitch selection process it's important that you realize that the hitch by itself will not provide your customer with the ability to tow. In addition to the hitch customers must have towing components such as a hitch ball and or ball mount, wiring, safety chains and automatic transmission cooler in order to safely and legally tow.
STEP 1: ASK THE RIGHT QUESTIONSTo select the right hitch for a customer you need information about the customer's tow vehicle and trailer.
Tow Vehicle
Find out the following about the customer's tow vehicle:
- Make and model
- Model year
- Passenger or station wagon, truck or van
- Two or four doors
- Manual or automatic transmission
- Vehicle's maximum towing capacity
Then, customize your questions to determine the following about the customer's towing situation and trailer:
- Trailer type
- Gross trailer weight
- Tongue weight
- Coupler socket size
- Whether the customer's trailer already has safety chains,
or if the customer needs new ones - Where the customer plans to tow — under what geographic conditions